Refund and cancellation policy

We want booking with us to feel easy and fair. Here is how cancellations, rescheduling and refunds work.

Healing sessions

• You can reschedule a session free of charge if you tell us at least 24 hours before the agreed time.
• Cancellations made at least 24 hours in advance receive a full refund.
• Cancellations within 24 hours, or missed sessions, are not refundable, but we're happy to offer one reschedule as a courtesy.
• If we need to cancel or move a session, you can choose a new time or a full refund.

Healing packages

• Packages are valid for the period stated at purchase.
• Unused sessions can be refunded within the validity period, minus the full single-session price for each session already used.
• Packages are personal and cannot be transferred without our agreement.

Courses and workshops

• Cancellations made 7 or more days before the course start date receive a full refund.
• Cancellations made 2 to 6 days before receive a 50% refund, or the full fee can be moved to a future batch of the same course.
• Cancellations within 48 hours of the start are not refundable, but the fee can be moved to a future batch once.
• If we cancel a course, you'll receive a full refund or a place in the next batch.

Products

• Because oils and salts are consumable, we can't accept returns of opened products.
• If an item arrives damaged, leaking or incorrect, write to us within 7 days of delivery with a photo and we'll replace it or refund it in full.
• Unopened products can be returned within 7 days of delivery. Return shipping is paid by the customer.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay. They are usually processed within 5 to 7 working days, though your bank may take a little longer to show the credit.

How to request a refund

Email info@pranatattva.com or call +91 91852 35738 with your name, booking or order details and the reason for your request.